Customer Service Agent - Contact Center for Private Hospital (Semarang)

Join Infomedia Nusantara as a Contact Center Agent for a leading private hospital in Semarang! This is a unique opportunity to contribute to the healthcare sector by providing exceptional customer service, handling inquiries, and ensuring smooth operations. As a Contact Center Agent, you'll be the first point of contact for patients, answering their questions, resolving issues, and guiding them through the hospital's services. This role is perfect for someone who is passionate about healthcare and wants to make a difference in the community.

At Infomedia Nusantara, we are committed to providing top-notch customer service. We offer a supportive work environment, continuous training, and opportunities for growth. You'll be using tools like Zendesk, HubSpot, and Salesforce to manage customer interactions efficiently. This role is ideal for someone with a minimum of 2 years of experience in customer service, preferably in the healthcare industry.

📋 Tanggung Jawab Pekerjaan

• Answering and resolving patient inquiries via phone, email, and chat.
• Providing information about hospital services, appointments, and billing.
• Assisting patients with scheduling and rescheduling appointments.
• Handling patient complaints and escalating issues to the appropriate departments.
• Using CRM and customer service software to manage and track customer interactions.
• Maintaining a high level of accuracy and attention to detail.
• Ensuring compliance with hospital policies and procedures.
• Providing excellent customer service and building positive relationships with patients.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using CRM and customer service software such as Zendesk, HubSpot, and Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.
• Familiarity with healthcare terminology and procedures.
• Bachelor's degree in related field (preferred but not required).
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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